Q. What is pet sitting?
A. We come to your home and take care of your pets as opposed to you taking them to a boarding facility or asking
friends and family while you are away. We will walk the dogs, feed and refresh water, play with them, scoop the
litter box, bring in your mail, etc. while you are away.
Q. Will my pets be OK at home alone?
A. Most pets are more comfortable in their own homes. They are in a familiar environment and their routine will stay as close to
normal as possible. Routine and environment changes can be very stressful to animals, the more you can do to keep the routine and environment the same the less
stressed they will be under. Being in there own home is much less stressful than a noisy, kennel environment.
Q. Are your pet sitters insured?
A. Yes, all PetStayHome sitters are covered in a group policy through Pet Sitters International. Please read the
terms and conditions of your contract for items not covered.
Q. What is the purpose of the consult?
A. The pet sitter will come and introduce themselves to you, meet your pets, and become familiar with your
home and your pets routine. There is no charge for this visit. We do require a consult for all new customers and
customers that acquire new pets or have significant routine changes to ensure we provide the best service possible
while you are away. It is important for your pet, dogs especially, to know it is ok for us to be in your home.
Q. What happens if my pet becomes injured or ill?
A. We will make every attempt to contact you. In the event of an emergency we will take your pet to your vet or
the nearest animal hospital, if it is after hours. We will contact you or your emergency contact person for further
instructions.
Q. How do I pay?
A. We do ask for a 50 % deposit prior to your departure, with the balance to be paid upon your return. You may pay
by cash or check made out to PetStayHome for the assigned sitter to pick up.
Q. How are gratuities handled?
A. Gratuities are always appreciated by your pet sitter. We prefer you pay them directly, but you may include the
gratuity in your payment to PetStayHome and the sitter will be reimbursed.
Q. If I submit a request, do I need a confirmation?
A. Yes. To insure that your request has been received whether sent via text or email. Having the dates of service
correct and the services to be delivered clearly documented eliminates any possible confusion or misunderstanding.
Q. If I get a confirmation, and need to adjust the dates of service or services being delivered, what should I do?
A. You can email the changes to us via email, you can text us or call our office at (989) 522-2164. If it is 24hrs or less please make contact by phone to be sure we received your changes.
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